Selected work
AI we have shipped into production.
Real agents, automation and applied AI for New Zealand and Australian businesses.
- 01 A support copilot that answers 71% of inbound tickets without a human touching them. Living Simply's small Newmarket team knows tramping boots, packs and tents inside out, and that hard-won expertise is the whole reason customers shop with ... ↗
- 02 A voice agent that handles 92% of after-hours booking calls across 11 venues. Republic Hospitality runs about twelve Queenstown bars and restaurants, a resort market where demand is fierce, seasonal and unforgiving - a table not book... ↗
- 03 Cut AP processing time by 84% with end-to-end invoice capture and Xero reconciliation. As a Can-Am dealership selling side-by-sides, ATVs and quads alongside a busy parts counter and service workshop, Can-Am carries the accounts-payable load ... ↗
- 04 Built an outbound research agent that doubled SDR meeting bookings without adding headcount. Projectworks sells professional-services-automation software into consultancies, agencies and architecture firms across New Zealand and offshore, a market ... ↗
- 05 A triage voice agent that takes first-contact details and routes patients in under 90 seconds. East Care runs one of East Auckland's busiest walk-in urgent-care hubs from Botany Road, open 7am to 1am every day of the year with accident and emergency,... ↗
- 06 Made 14 years of files searchable in plain English, new hires productive in weeks, not months. After 14 years and hundreds of public-sector, private and NGO engagements, Tregaskis Brown had accumulated an enormous body of genuinely valuable thinking:... ↗
- 07 Turned site-visit notes into priced quotes in 4 minutes, cutting quoting time by 88%. ATL Electrical's sparkies were spending their evenings turning scribbled site-visit notes and phone photos into priced quotes, with a small estimating team... ↗
- 08 A policy chatbot that cited every answer, reducing internal product questions by 74%. Runacres has broked commercial and personal cover across New Zealand for more than 40 years, placing risk with dozens of insurers as an NZBrokers member. T... ↗
- 09 A first-pass contract reviewer that halved partner review time and never misses a flagged clause. As a busy full-service West Auckland firm, Smith and Partners' property, business and family lawyers field a steady flow of sale and purchase agreements, l... ↗
- 10 Cut stockouts by 41% and dead stock by 28% with a per-SKU demand model. Excelso has roasted in Tauranga since 1994, supplying its own espresso bar alongside a growing wholesale book of Bay of Plenty cafes, but the green-bean an... ↗
- 11 Bookkeeping work cut by 62% with a model that learns each client's coding rules. Marcroft & Co looks after family and privately owned Waikato businesses, the kind of clients who value an accountant who actually knows their operation. Ye... ↗